Terms of sale

Prices

All prices are in Canadian dollars. Ontario HST (13%) is added to every order, whether it is picked up, delivered or shipped. We work hard to keep prices and stock accurate. If a price or stock error happens, we will contact you before we ship and you can choose to continue or cancel for a full refund.

Orders and payment

Your order is confirmed when payment is accepted and you receive a confirmation email. Card payments are processed securely by Stripe. We may cancel and fully refund an order we cannot fill.

Shipping, pickup and delivery

Shipping, pickup, returns and warranty are covered on our shipping, returns and warranty page. Large or heavy items are picked up in Milton or delivered by arrangement, and we will contact you to set a time.

Installed systems

Installed systems, including anything quoted through TRU Power Planner, are sold under a separate written quote and agreement. Prices shown by TRU Power Planner are preliminary estimates, not offers, and are confirmed only by a final quote after we review your site.

Safe use

Batteries, inverters and generators must be installed and used according to the manufacturer's instructions and the Ontario Electrical Safety Code. Any work connected to a building's electrical system should be done by a licensed electrician.

Contact

Questions about an order: 905-462-6525 or sales@truoffgrid.com.