Privacy policy

What we collect

• Your name, email address, phone number and address, when you place an order, send a contact form or use the TRU Power Planner system builder.
• Details you choose to share about your project, such as what you want to power, your hydro usage or photos.
• Basic, anonymous website usage information such as pages visited, used to keep the site working well.

How we use it

We use your information only to process and deliver your order, answer your questions, prepare quotes and proposals, file permits and rebate applications you ask us to file, and provide service and warranty support. We do not sell or rent your information to anyone.

Payments

Card payments on our website are processed by Stripe. Your card details go directly to Stripe over an encrypted connection and are never stored by TRU Off Grid. See Stripe's privacy policy at stripe.com/privacy.

Where it is stored

Your information is stored in our customer system, hosted with Supabase in Canada (Central), and our website is hosted by Vercel. All data is sent over encrypted (TLS) connections, and access is limited to TRU Off Grid staff who need it to serve you.

Your choices

You can ask us at any time what information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it (for example, invoices we must keep for tax purposes). Email sales@truoffgrid.com or call 905-462-6525.

Contact

TRU Off Grid, 348 Bronte St S, Unit 21, Milton, ON L9T 5B6.